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8-7. What is XML, and what is its role in SCM? 8-8. What is RFID, and what is its role in SCM? 8-9. How does

8-7. What is XML, and what is its role in SCM?

8-8. What is RFID, and what is its role in SCM?

8-9. How does CRM differ from SCM?

8-10. What is a CRM system, and what are its primary components?

8-11. Contrast operational and analytical CRM.

8-12. How does analytical CRM help in monitoring social conversations?

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