9. (1pt) Considering the problem, improvement activity, opportunity for improvement, the project goals, and customer (internal and extemal) requirements are implemented in the phase of: a. Define b. Measure c. Analyze d. Improve 10. (1pt) All of the following could be used in the measure phase, except: a. Develop the data collection methods to be used to measure success b. Recognize input, processes, and output indicators c. Collect and examine current state data d. Outline the failure modes and effects analysis c. None of the above 11. (Ipt) All of the following could be used in the improve phase except: a. Develop a design of experiments (DOE) to determine the expected benefits of a solution b. Revise process maps and plans according to the data collected in the previous stage c. Outline a test solution and plan d. Performing a complete root cause analysis