9) A statistical process improvement team was interested in how long it would take a particular team of employees working the Transylkota Department of Motor Vehicles (DMV) customer service window to complete three customer service transactions as compared with all other employee teams in the Transylkota DMV employee general population. This particular employee team's elapsed time to process driver license renewals was 34 minutes (population: it : 29= o : 4). For vehicle registration renewals, it was 3? minutes (population: it : 32, or = 3). For commercial driver license renewals, processing time was 42 minutes