9. combines practical on-the-job experience with formal training. A. Co-operative training B. Classroom instruction C. Self-directed learning D. Apprenticeship training Select the best answer for the question. 10. Which one of the following is an external factor that can influence the rates of wages required to recruit or retain competent employees? A. Willingness to pay B. Employees' relative worth C. Labour market conditions D. Employer's compensation policy 16. Which one of the following is an advantage of the results method? A. Easy to use B. Encourages mutual goal setting C. Uses specific performance dimensions D. Inexpensive to develop 18. Which one of the following is a teamwork skill? A. Identify the reot causo of a problem B. Write and spoak so that others understand C. Be responsiblo for setting goals D. Respect the thoughts and opinions of others 14. Your company wishes to reward employees for improving their skills and acquiring the ability to perform several jobs. However, it wants to establish only a few salary ranges. The pay system best suited to its needs would be A. compelency-based. B. pay grade. C. wage curve D. broadbanding. Select the best answer for the question. 17. Which one of the following statements about orientation is true? A. It's concerned only with putting new employees in sync with the organization. B. Orientation is a socialization process. C. It should take place on one day, during which the new employee is familiarized with company procedures. D. Orientation stresses the "what" and "how" of the particular job. 5. An employee generally performs a self-review his or her performance review. A. one year after B. immediately after C. during D. prior to 2. The point system permits jobs to be evaluated on the basis of elements known as factors. A. descriptive B. skill C. knowledge D. compensable 8. Which one of the following statements concerning a successful MBO program is true? A. Expected results should be under the employee's control. B. Goals and objectives may vary depending on the level in the organization. C. Objectives are established by the employer in consultation with the employee. D. MBO programs focus on the measurement of short-term, achievable goals only. 7. Which one of the following is a performance appraisal approach that consists of a series of vertical scales, one for each important dimension of job performance? A. Trait scale B. Behaviourally anchored rating scale C. Behaviour checklist method D. Management by objectives 3. Which one of the following is a personal management skill? A. Respect the thoughts of others B. Be responsible for setting goals C. Evaluate solutions to make a decision D. Identify the root cause of a problem 19. Which one of the following is an example of a well-written, measurable performance standard? A. Resident dorm advisors should be accessible to students. B. Police should respond to a call within a short period. C. Desk clerks are expected to check out approximately 15 customers every half hour. D. Customer service representatives should be energetic and pleasant to customers. 12. In a performance review, the tendeney to base the review on only one aspect of performance important to the supervisor is called the A. recency error. B. halo errot. C. inflation bias: D. central tendency. 6. Organizations are increasingly relying on to measure the link of individual employee performance to organizational performance. A. web-based technology B. performance appraisal C. alignment norms D. data analysis 4. Determining the amount of time that should be devoted to practice in a training session is a part of which learning principle? A. Whole-versus-part learning B. Massed-versus-distributed learning C. Meaningfulness of presentation D. Goal setting 11. Granting wage increases solely on the basis of the CPI will most likely A. motivate employees in the short run. B. create a more equitable compensation system. C. compress pay rates within a pay structure. D. create stronger pay-for-performance perceptions. 5. Which one of the following describes a mentor? A. A manager who coaches, advises, and encourages less experienced employees B. A retired person who coaches and advises high-level employees C. An experienced employee who gains additional computer skills D. An employee who is transferred to a new location