9. Control quality generally includes all of the following EXCEPT: 10. When a project manager asks clarifying questions and paraphrases what is being communicated to them, he or she is using ? 11. The process of reviewing all change requests, approving changes, and managing changes to deliverables, organizational process assets, project documents and project management plan; and communicating their disposition, is known as: 12. All of the following methods have proven to be useful techniques to help project teams identify the risks that might impact the project EXCEPT: 13. Which of the following factors should be considered when a project team evaluates a "make or buy" decision to procure services? 14. Some organizations rely upon a formally chartered group of stakeholders responsible for reviewing, evaluating and approving changes to the project. This group is typically known as a: 15. Which estimating technique uses historical data from a similar project as a starting point for creating a time or cost estimate? 16. Projects often include indirect costs that are not associated directly with one specific project. Which of the following items are most typically considered to be indirect costs