9. Now let's try to think ahead a bit. Cosmetics can be purchased on-line or in a store like Sephora. How will we need to train a sales person in a Sephora store so customers will want to come to the store to purchase cosmetics rather than order on-line? robianos Construction people like to go to Home Depot to purchase construction goods. How does Home Depot train its sales people, so customers want to visit the store, not order on-line?