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9) The fundamental net of assumptions, values, and ways of doine things that has bese ascepted c) organizational environment. d) organizational leaning. e) organizational politics. 10) firm's performically adopts balanced scorecands method and provides an overall view of the a) transifiction processing system c) decision suion system d) executive infort system e) knowlede information system 11) Which of the following systems is designed to support organization-wide process coordination and integration? b) decision-support systems. b) management information systems. d) customer relationship management (CRM). e) supply chain management systems. 12) The to a firm's model highlights the primary or support activities that add a margin of value competitive advantage. a) competitive forces b) rivalry c) value chain d) bargaining power e) new entrant 13) is a competitive strategy for creating brand loyalty by developing new and unique products and services that are not easily duplicated by competitors. a) value web. b) product duplication. c) Iow-cost leadership. d) switching cost e) product differentiation