9. Which is not true regarding to the examples of Technology's impact on services? a) Financial Services: Robot butchering. transponders on cars that track sales at drive-throughs. b) Education: Online newspapers and journals, interactive assignments via WebCT, Blackboard, and smartphones c) Communications: Interactive TV, e-books via Kindle d) Utilities and government: Automated one- person garbage trucks, optical mail scanners, flood-warning systems, meters that allow homeowners to control energy usage and costs e) Restaurants and foods. Wireless orders from waiters to kitchen,