9) Which of the following is true about intentional infliction of emotional distress? a. Recovery is allowed anytime there is a measurable amount of mental distress. b. There must be some physical contact with the plaintiff. c. The defendant's conduct must go beyond all possible bounds of decency and be regarded as atrocious and utterly intolerable in a civilized society. d. The plaintiff must have witnessed severe physical injury to a relative or other significant person in the plaintiff's life.