9) Which perspective of the balanced scorecard confirms the success of the firm's investments and its ability to deliver value to customers, with the overall objective being shareholder value (for-profit companies)? 10 Points Business Process Persprective Customer Perspective Financial Perspective 10) The potential impact of information technology taimprove understanding of optimal value proposition, monitor quality improve availability, reduce price addresses which element of the business model canvas? 10 points Value Proposition Revenue Streams Customer Relationships