9. You are the head of the company secretarial department and Ms. Shoes wants to understand your team's job duties. She has noted that some of your teammates' knowledge and skills seem to be not up- to- date and the company does not have the sufficient employment data to conduct a systematic performance appraisal of your department. Ms. Shoes believes that a company secretary should execute his/her role as a channel of communication between business units. REQUIRED Evaluate her concerns about the best practice, including the usual key elements of best practice and how a company secretary should execute and improve his/her role as a channel of communication between business units to have better performance appraisal. (10 Marks)