90. Which of the following is a step in the strategy implementation process?

Select goals and plans.

Determine alternative goals and plans.

Complete a situation analysis.

Evaluate competitor's resources.

Assess organization capabilities.

80.

Which of the following is one of the three essential categories of skills that managers need?

manipulative skills

counseling skills

negotiation skills

technical skills

study skills

50. Sonoko takes a job as the human resources manager at E-volve, a consultancy focused on helping businesses implement green, sustainable policies and reduce their carbon footprints. The company offers many benefits and has an innovative company culture. However, Sonoko soon discovers that E-volve is rife with office politics, with employees trying to undermine each other and curry favor with the senior management team. What is Sonoko's best solution for addressing this problem?

meeting with each member of her staff individually to discuss their issues, then deciding how best to handle it

reassigning people to different projects so that those who do not get along are forced to work together toward a goal

identifying the people most responsible for the situation and either reprimanding them or firing them

establishing team goals in order to make the decision-making process collaborative rather than competitive

accepting that office politics are part of life and trying to work within this atmosphere as best she can

91. Titan and Spencer-Fields are the two leading online booksellers. Recently, Titan engaged in an online price war with Spencer-Fields in order to gain greater market share. This is an example of ________blank on the part of Titan.

environmental scanning

competitive aggression

competitive pacification

voluntary action

cooptation

92. Command Systems, Incorporated, a large federal defense contractor, is updating its automated contracting/ordering system. Harris Johnson, CEO of Logistical Supplies, Incorporated, told his Chief Information Officer, "Dennis, you must lead an effort to re-engineer our computer infrastructure to remain compatible with that of Command Systems. This will be a complex effort but, if we can get this done before our competitors can, we will pick up a lot of new business worldwide. That's the nature of ________blank it complicates things and creates opportunities."

controlling

social capital

emotional intelligence

technological change

planning

93.

Mindful Maids Incorporated, a housecleaning services firm, has completed a SWOT analysis as part of its ongoing strategic planning process. Management has uncovered the following information through extensive research:

New regulations have been passed limiting the number of hours per week the company's employees can work without receiving benefits.

Mindful Maids is a company that uses environmentally friendly products; its competitors do not.

More and more homeowners are concerned about the environment; it is expected that this trend will continue for decades.

Compared to its competitors, its management team is by far the best in the industry.

It has fallen behind in staff training over the last few years.

The company has adequate financial resources to invest in its operations.

The percentage of people hiring cleaning services has fallen off due to a difficult recession.

Which of the following findings is a weakness for Mindful Maids?

The management team of Mindful Maids is the best in the industry.

New regulations have been passed limiting the hours employees can work without benefits.

Mindful Maids has fallen behind in staff training over the last several years.

The number of people hiring cleaning services has fallen off recently because of a recession.

Mindful Maids' competitors do not use environment-friendly products.

94.

________blank create strong pressure for a global strategy.

Legal demands imposed by host countries

Varied consumer preferences

Political demands imposed by host countries

Traditional practices

Universal needs

95.

Senior management at Value Products is attending a corporate retreat, and the first item for discussion is corporate social responsibility (CSR). The group has discussed this before and then shot it down because it generally costs Value Products' shareholders in the form of reduced distributions. But the new VP, Isabella, is about to explain why she believes CSR will actually benefit the shareholders and Value Products management alike. Her team begins the presentation with a discussion of CSR, both its current definition and reconciliation of past views. Jessica then discusses the importance of being a good global corporate citizen by supporting the local school system. Valentina takes the floor to make the case for doing what is expected by global stakeholders even though there are no laws requiring those actions. Finally, Scott wraps up the discussion by defining why Value Products should take legal responsibility for the firm's performance.

Jessica's presentation most likely focused on the ________blankresponsibility of the firm.

philanthropic

social

ethical

legal

economic

96. Love Your Home is a housewares manufacturing company. The company's basic purpose is "to be the place you want to call home." The management states that the company's long-term strategic intent is "to build an empire in the housewares industry, setting the trend for people to have fashionable and affordable household goods, easily available, wherever they may be."

Love Your Home's long-term intentto build an empire in the housewares industry, setting the trend for people to have fashionable and affordable household goods, easily available, wherever they may beis an example of a(n)

operational goal.

tactical goal.

business definition.

strategic vision.

mission statement.

97. Which of the following does environmental analysis examine?

social capital

organizational culture

organizational climate

board of directors

competitors

98. Wendy Pearson, Vice President of Marketing for New York's Finest Apparel, Incorporated, is traveling on business in a foreign country. She is negotiating a large contract with the ministry of trade, and the minister's deputy is asking for a "facilitation fee" of $1,000 USD to relax certain contractual requirements. At this point, Wendy should

contact law enforcement authorities in the foreign country.

abide by her firm's standards for ethical behavior.

counter with a smaller amount, for example, $750 USD.

accuse the deputy of unethical behavior and immediately return home.

pay the deputy because the value of the contract is significant.

99. Laura Higgins, Chief Ethics Officer for WrightWay Corporation, told her CEO, "We must identify actions that will maximize profits while satisfying the demand for corporate social responsibility from multiple stakeholders. To do this, we should evaluate actions as we would all other investment decisions, by

ignoring economic impacts of the actions."

emphasizing short-term revenues over longer-term considerations."

performing cost-benefit analyses of the actions."

considering only those actions that are required by law."

responding only to the demands of our shareholders."

100. Most strategic control systems include which of the following in order to monitor and control major financial expenditures?

a handbook

a SWOT analysis

a budget

a mission statement

a vision statement