9-1 . Describe the productivity paradox . 9-2 . Describe how to make a successful business case , contrasting faith- , fear- and fact - based arguments . MyLab MIS 9-3 . Compare and contrast tangible and intangible benefits and costs . 9-4 . What - are - the - four phoses of systems-- development life cycle ( SDLC ) ? MyLab MIS 9-5 . List and describe five techniques used in requirements collection . 9-6 . What are the three major components / tasks o the systems design phase of the SDLC ? 9-7 . What are the four options for system conver sion ? How do they differ from each other ? MyLab 9-8 . Compare and contrast the four types of sys- tems maintenance . 9-9 . Describe the two key questions related to outsourcing 9-10 . List and describe two main types of softwar licenses