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9-15 excel application top talent CHAPTER 9 KNOW 14. Work in a small group with classmates to explore the kinds of graduate programs in business

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CHAPTER 9 KNOW 14. Work in a small group with classmates to explore the kinds of graduate programs in business that are avail- able online. Are e-learning programs offered online, or in h a bri one t ect ORM) course APPLICATION EXERCISES 9-15. EXCEL APPLICATION: Top Talent Top Taler Top Talent Employment Services provides both tempo- Recall the e-le 9-16. AC rary and permanent employees to clients in a tri-state area. at the beginnin Top Talent uses an online customer satisfaction survey that Now her firnm makes it easy for clients to provide feedback about the ser- an expert locat vices and the employees provided by Top Talent. Jill Simons, of its professic sales and marketing manager at Top Talent, has asked you to using an Acces analyze the survey data from the last three months to identify of the staff wh areas of company performance that may need improvement. access to thatk Download the Top Talent Survey Excel file Cho9Ex01 and the TopTalent provide descriptive statistics (mean, mode, minimum, maxi- sheets to create mum, standard deviation) for each survey item. Use formu- a report that list las to calculate statistics. Create a line chart to display the of expertise survey results (the means of all survey items). Which areas have ? How are ferent? at types of programs? What role shown the greatest improvement in customer satisfac- tion? Which have shown a decline in customer satisfaction? nal learning FIGURE 9-24 Access database for Top Talent sed learning EnployeeD Emplayer Name sts or con could be part EmpSk Employee Sull Leve minute CHAPTER 9 KNOW 14. Work in a small group with classmates to explore the kinds of graduate programs in business that are avail- able online. Are e-learning programs offered online, or in h a bri one t ect ORM) course APPLICATION EXERCISES 9-15. EXCEL APPLICATION: Top Talent Top Taler Top Talent Employment Services provides both tempo- Recall the e-le 9-16. AC rary and permanent employees to clients in a tri-state area. at the beginnin Top Talent uses an online customer satisfaction survey that Now her firnm makes it easy for clients to provide feedback about the ser- an expert locat vices and the employees provided by Top Talent. Jill Simons, of its professic sales and marketing manager at Top Talent, has asked you to using an Acces analyze the survey data from the last three months to identify of the staff wh areas of company performance that may need improvement. access to thatk Download the Top Talent Survey Excel file Cho9Ex01 and the TopTalent provide descriptive statistics (mean, mode, minimum, maxi- sheets to create mum, standard deviation) for each survey item. Use formu- a report that list las to calculate statistics. Create a line chart to display the of expertise survey results (the means of all survey items). Which areas have ? How are ferent? at types of programs? What role shown the greatest improvement in customer satisfac- tion? Which have shown a decline in customer satisfaction? nal learning FIGURE 9-24 Access database for Top Talent sed learning EnployeeD Emplayer Name sts or con could be part EmpSk Employee Sull Leve minute

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