9.The trend from traditional to new management paradigms shows all of the following except _____.

a.Highly centralized decision making

b.Workforce diversity

c.Ongoing innovation

d.Segmentation of target markets

10.Research on emotional intelligence shows that ______.

a.It is highly overrated and not important

b.Intellectual skills are more important than people skills

c.EI skills are inborn and cannot be taught

d.Emotional intelligence is related to overall performance

26.During an innovation, the role of the one who assists with financing and political support is the _____.

a.Innovator

b.Champion

c.Sponsor

d.Critic