A: 1- Write your position on the importance of managing human capital to achieve organizational goals and a competitive advantage.

B: Managing the human talent of your cafeteria is another important factor in achieving business and commercial goals. In the simulator, you decide how many employees to hire and how much compensation is to pay them. These decisions affect customer service, employee turnover, and the cafeteria's financial results.

As far as we know, managers can serve customers, but you have to hire part-time servers to provide good customer service. Especially if the business operation is 16 hours a day (Monday to Friday).

1. How many servers will you need to use to have a server running at all times? Remember that the servers work about 10 hours a week.

2. Suppose there are two servers and a manager on staff all day and the store is open from 8 a.m. at 8 p.m. Calculate the daily serving capacity if the average waiter can serve 15 cups of coffee in an hour and the manager can serve 4.

a) What factors will improve the productivity of employees in the business? b) What could limit the service capacity of your cafeteria?

C; Training program that includes the following aspects:

I. Identify several issues that you understand are important for human resource development. II. Identify the goals you want to achieve with the training. III. Make a proposal with the resources that will be necessary to carry out the activities (internal, external speaker, etc.) IV. Determines the modality in which the activity will be carried out (face-to-face, e-training, workshop, etc.) V. Include the budget items that you must consider for the development of the activity.