A 20-year-old basketball player is very upset and agitated after being informed she would not be in the starting lineup for an upcoming game. She is screaming that she might as well kill herself, and no one would care anyways. You are a team physician who is on-call and happened to be close by the scene in the gym, and you are asked to intervene. You do not know this particular athlete. According to the material presented in the IOC diploma in Mental Health in Elite Sport, list the four principal steps in the verbalde-escalation of acute behavioral disturbance such as this, and give an example of how you could implement each step.