(A) 5S (B) takt time (C) standard work (D) visual factory 6. The first step in defining the requirements for any product or service is (A) conducting a cost-benefit analysis (B) identifying the customer (C) benchmarking the competition (D) performing joint application development 7. What is the first step in a process improvement project? (A) Eliminating errors (B) Reducing variation (C) Planning for continuous improvement (D) Understanding the process 8. The charter for a team project should include which the following? (A) Assignment of team tasks B) Scope of the project (C) Overall business plan (D) Project budget