a) A group of four colleagues work on 24, 000 invoices per month. Each of the four colleagues receives Ghc 1,700.00 as gross salary per month. One afternoon, the team leader used the office telephone for 2 hours for his personal call. It was ascertained that his call will cost the company Ghc 100.00 that month. Assuming you are appointed as the new head of the section where the four colleagues work.

Required

i) As part of your strategies to apportion the task among the four colleagues objectively, you are to suggest five quantitative (SMART) performance indicators for the workers as their assessment criteria per month (10 Marks)

b) N Airline operates in the short-haul flight industry. Unlike many of its competitors who are constantly seeking to reduce costs, often at the expensive of customer service, the foundation of Ns business strategy is based on providing superior the quality of service. Its mission statement is to be market leader, providing unrivalled customer service, in-flight comfort and reliability in the short-haul airline industry. N Airline views its customers as central to strategic developments and values its staff in building successes.

Required:

a) State the strategic goals which can be derived from N Airlines mission statement

(5 Marks)

b) Using examples, create two long-term objectives each from the themes in N Airlines mission statement (5 Marks)