A. A using the given balance scorecard, identify the strategic initiatives of the company: a. Raising the top employees b. Improving the talent acquisition process c. Retain the new customer d. Automated warehousing facility B. Using the given balanced scorecard, identify the performance perspectives of the company a. Learning and growth prospective b. Customer and internal process c. Financial perspectives d. All of the above C. From the given balanced scorecard, identify the overall strategic objective of the company a. To increase the profitability of the business b. To be a company with more social responsibilities c. To improve the welfare of the company d. To start up new units of the company

eBook Elements of the balanced scorecard The following is the balanced scorecard for Smith Company: Learning and Growth Internal Processes Customer Financial Improve Improve talent Retain top delivery Reduce Retain new Increase acquisition employees rework accuracy customers profits Recruit at top 10 Automate colleges warehouse % of entry Number Percentage Customer level hires Tenure of Number of Market top decile erroneous of units of customers referral Gross profit from top 10 share employees deliveries reworked who shop frequency colleges again 60% 2.3 yrs. 7 per wk. 3 per wk. 12% 3% 17.2% $86 million a. Using the given balanced scorecard, identify the strategic initiatives of the company. a. Retaining the top employees b. Improving the talent acquisition process Previous Check My Work 2 more Check My Work uses remaining