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A bank cell call center receives an average of 100 calls per hour. The call center is staffed with 24 workers, each taking an average
A bank cell call center receives an average of 100 calls per hour. The call center is staffed with 24 workers, each taking an average of 6 minutes to answer a call. Both call arrivals as well as servi
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International Management Managing Across Borders and Cultures Text and Cases
Authors: Helen Deresky
9th edition
134376048, 978-0134376042
