Question
A bank had just purchased a new customer relationship management (CRM) system to resolve customer issues using AI Chatbot. Previously, the average daily number of
A bank had just purchased a new customer relationship management (CRM) system to resolve customer issues using AI Chatbot. Previously, the average daily number of customer issues resolved was 225 cases. The service quality manager would like to determine if the new CRM system had achieved its intended objectives and would be concerned if efficiency had dropped after using the AI Chatbot. A random sample of customer cases resolved daily under the new system was selected and shown in a table in Determine if the population mean number of customer cases resolved under the new system had dropped with a hypothesis test at 5% level of significance. Determine the conclusion for your case above using a hypothesis test. Show all the calculations required. when the sample size selected increased by 35.\
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