Answered step by step
Verified Expert Solution
Link Copied!

Question

1 Approved Answer

A bank has taken a random sample of 4 customers for each set of various criteria to determine their level of customer satisfaction on a

A bank has taken a random sample of 4 customers for each set of various criteria to determine their level of customer satisfaction on a scale of 0 to 10. The data appear in the table below. (20 points) Factor 1: Factor 2: Type of contact Time of day Automated Bank Representative Row means Morning 6, 5, 8, 4 8, 7, 9, 9 Row 1 = 5.75 = 8.25 = 7.00 Afternoon 3, 5, 6, 5 9, 10, 6, 8 Row 2 = 4.75 = 8.25 = 6.50 Evening 5, 5, 7, 5 9, 10, 10, 9 Row 3 = 5.50 = 9.50 =7.50 Column means Column 1 = 5.33 Column 2 = 8.67 Total =7.00 For the two measurement problem, use an a = 0.05 level of significance. Conduct appropriate hypothesis tests and conclude whether to reject or not reject the claim that: a. there is no difference in population mean satisfaction depending on time of contact, b. there is no difference in population mean satisfaction depending on type of customer contact and c. there is no interaction between type of contact and time of contact.

Step by Step Solution

There are 3 Steps involved in it

Step: 1

blur-text-image

Get Instant Access to Expert-Tailored Solutions

See step-by-step solutions with expert insights and AI powered tools for academic success

Step: 2

blur-text-image

Step: 3

blur-text-image

Ace Your Homework with AI

Get the answers you need in no time with our AI-driven, step-by-step assistance

Get Started

Recommended Textbook for

Calculus And Its Applications Expanded Version

Authors: Marvin L Bittinger, David J Ellenbogen, Scott J Surgent

1st Edition

0321882512, 9780321882516

More Books

Students also viewed these Mathematics questions

Question

Compare laboratory and field experimentation.

Answered: 1 week ago