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A banking executive studying the role of trust in creating customer advocates has determined that 42% of banking customers have complete trust, 49% of banking
A banking executive studying the role of trust in creating customer advocates has determined that 42% of banking customers have complete trust, 49% of banking customers have moderate trust, and 9% have minimal or no trust in their primary financial institution. Of the banking customers that have complete trust, 68% are very likely to recommend their primary financial institution; of the banking customers that have moderate trust, 22% are very likely to recommend their primary financial institution; and of the banking customers that have minimal or no trust, 2% are very likely to recommend their primary financial institution. Complete parts (a) and (b) below. a. Compute the probability that if a customer indicates he or she is very likely to recommend his or her primary financial institution, the banking customer also has complete trust. (Round to three decimal places as needed.) b. Compute the probability that a banking customer is very likely to recommend his or her primary financial institution. (Round to three decimal places as needed.)
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