A \begin{tabular}{llllll} \hline B & C & D & E & F \end{tabular} Chapter 6: Delivering the Guest Experience - Michael D. Collins, Ph.D. \begin{tabular}{l|r|c|} \hline InformationprovidedforthemonthofMay & & ForecastedOcc.% \\ \hline Forecasted Occupied room nights = & 8,682 & 70.0% \\ \hline \end{tabular} A 400-room hotel is projected to run 70.0% occupancy with 8,682 occupied room nights in the month of May. The guest services staffing guide calls for guest service agents to be staffed at one (1) 8-hour shift per 125 occupied room nights and bell persons at (1) 8-hours per 175 occupied room nights, while reservation sales agents are staffed at 16 hours per day, Monday through Friday; there are 22 weekdays (Monday through Friday) and nine (9) weekend days (Saturdays and Sundays) in the month but voice reservations are closed during weekends. Guest service agents and reservation sales agents are paid $17.50 per hour, while bell persons are compensated at a rate of $14.00 per hour. Please fill out the table above answering the following questions: Q1. How many hours of guest service agent labor may be scheduled in the month of May? Q2. How many hours of bell person labor may be scheduled in the month of May? Q3. How many hours of reservation sales agent labor may be scheduled in the month of May? Q4. What's the projected guest service agent wages for the month of May? Q5. What's the projected Bell persons wages for the month of May? Q6. What's the projected reservation sales agent wages for the month of May? Q7. What's the guest service agent hours-per-occupied-room (HPOR)? Q8. What will be the Bell person hours-per-occupied-room (HPOR)? Q9. What will be the reservation sales agent hours-per-occupied-room (HPOR)? Q10. What will be the guest service agent cost-per-occupied-room (CPOR)? Q11. What will be the bell persons cost-per-occupied-room (CPOR)