A bottleneck is: Question 4 options: a) a resource that has the maximum capacity in the facility. b) a resource whose capacity is less than the capacity of all other resources and whose capacity is less than the demand placed on it. c) a resource that blocks labor productivity. d) a resource that has the fastest processing time.

Select the external cause for bullwhip effect: Question 5 options: a) product promotions. b) incorrect shipment quantities. c) engineering changes. d) new process/product introductions.

Which of the following is TRUE concerning back-office activities and front-office activities? Question 6 options: a) The line of customer visibility separates back-office activities and front-office activities. b) There is no difference in a service firm between back-office activities and front-office activities. c) The customer does not directly interact with or see the provider in front-office activities. d) The customer is directly involved in back-office activities. e) Technology can only be used to help improve back-office activities.

What is the difference between enterprise resource planning (ERP) systems and decision support systems (DSS)? Question 7 options: a) ERP systems focus on the daily transactions while DSS focus on monthly transactions. b) DSS systems focus on the daily transactions while ERP focus on monthly transactions. c) ERP systems focus on the daily transactions while DSS assist users' higher-level strategic decision making. d) DSS systems focus on the daily transactions while ERP assist users' higher-level strategic decision making. e) Both ERP and DSS support tactical decision making.

Which of the following is a common risk in adopting new technology? Question 8 options: a) The technology doesn't work as expected. b) The technology quickly becomes obsolete by newer technologies. c) The company and its employees are not able to fully capitalize on all the benefits of a technology. d) Customers do not buy the new technology. e) All of the above.

A critical foundation for implementing new technologies in an organization is: Question 9 options: a) minimizing the production costs. b) properly investing in worker training. c) communicating to the suppliers of the organization. d) minimizing the training costs. e) all of the above.

_______ consists of interconnected software packages that may include fore- casting, master scheduling, order entry, engineering data, bills of material, maintenance, purchasing, and receiving/distribution capabilities: Question 10 options: a) Manufacturing requirement planning (MRP) b) Bill of materials (BOM) c) Distribution requirement planning (DRP) d) Resource requirement planning (RRP)

Select the internal cause for bullwhip effect: Question 11 options: a) variable delivery times. b) incorrect shipment quantities. c) information errors. d) service and product mix changes.

________ allow many products to be produced cost-efficiently using the same equipment: Question 12 options: a) Economies of scope b) Economies of scale c) Mass production d) All of the above

__________ approach focuses on learning as a continuous process, seeking to transform the organization and add value through learning. Question 13 options: a) Automating b) Informating c) Evaluating d) Analyzing

_________ systems facilitate tactical planning by allocating static logistics capacity in an optimal manner based on business requirements. Question 14 options: a) Network design applications b) Decision support system c) Warehouse and transportation planning d) Resource requirement planning

"Computers directly automated loaders to pick and place items from a storage rack." Select one answer that represents this technology. Question 15 options: a) Automated storage and retrieval system b) Flexible manufacturing system c) Automated materials handling system d) None of the above