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A branch in a bank is considered a center of excellence for retail operations. Other branches in the bank compare their key quality characteristics to
A branch in a bank is considered a center of excellence for retail operations. Other branches in the bank compare their key quality characteristics to those of the center of excellence. Based on class notes, this would most appropriately be classified as an example of __________. error proofing (poka-yoke) or fail-safing gap analysis service recovery statistical process control benchmarking
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International Marketing And Export Management
Authors: Gerald Albaum , Alexander Josiassen , Edwin Duerr
8th Edition
1292016922, 978-1292016924
