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A branch office has two employees, and three people, A, B and C, enter at the same time to the office. A and B are

A branch office has two employees, and three people, A, B and C, enter at the same time to the office. A and B are served by two employees, while C waits until served. Assume that service time is exponentially distributed to lambda parameters.

(a) Calculate the odds that A is the last one served.

(b) Calculate the expected time before C is completed.


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