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a broad-based program designed to improve product and service quality and to increase customer satisfaction by incorporating a holistic commitment to quality as seen through
a broad-based program designed to improve product and service quality and to increase customer satisfaction by incorporating a holistic commitment to quality as seen through the eyes of the customer is the definition of: a. total quality management b. product/service r&d c. process r&d d. none of these options are correct
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Business Architecture Management Architecting The Business For Consistency And Alignment
Authors: Daniel Simon, Christian Schmidt
1st Edition
3319145711, 9783319145716
