A business intelligence (BI) plan, or roadmap, is derived from data sets encompassing a multitude of factors in a healthcare organization. The BI plan, with data mining and statistics, measures a healthcare organization's performance and seeks to determine the organization's competitive advantage among a service demographic, such as cardiac care, orthopedic care, renal care, and long-term care. According to Delen, Sharda, and Turban (2018), "BI cannot simply be a technical exercise for the information systems department. It has to serve as a way to change the manner in which the company conducts business by improving its business processes and transforming decision making processes to be more data driven" (p. 20). wriiten as a introduction