A business offers two types of services, Alternative A and Alternative B. Customers are directed according to the preferred service. Each step of the process has a processing time per customer in minutes (in parenthesis). How many customers can be processed through the Alternative B route during a 3-hour period? Alternative A Step C (5 min) Step B Step E Step A (10 min) (12 min) (10 min) Step D Alternative B (15 min) o 15 12 04 O 5 An urgent clinic's service structure is depicted below. All patients are serviced depending on the complexity of the patient's health issue. Simple issues are routed to Department B, and complex issues are routed to Department C. The numbers in parentheses are the time in minutes for each step of the process. At which step(s) would you expect patients to form a waiting line? B (3) A (4) D (10) E (2) (6) D only O A only A and C only O A, C and D You own a firm that produces blenders and coffee machines. Detailed information about demand as well as other important details are provided in the following table. The company works 250 days every year and operates 2 shift, each of which covers 8 hours. If a 20 percent capacity cushion is maintained, how many machines does the company need next year to fully cover the demand? Blenders Coffee machines 4,000 8,000 Demand forecast (units/yr) Batch size (units/batch) 40 90 2.5 2.0 Processing time (ht/unit) Setup time (hr/batch) 10 5 O 17 machines 09 machines O 8 machines O 18 machines