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A call center receives 2 0 callers per minute on average. On average, a caller spends 1 minute on hold and 4 minutes talking to

A call center receives 20 callers per minute on average. On average, a caller spends 1 minute on hold and 4 minutes talking to a service representative. On average, how many callers are "in" the call center (meaning that they are either on hold or talking to a service representative)(round to the nearest integer)?
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