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A call center receives an average of 50 calls per hour. Answering each call takes average of 5 minutes and there are 7 workers answering
A call center receives an average of 50 calls per hour. Answering each call takes average of 5 minutes and there are 7 workers answering calls. Both call arrivals as well as service times fluctuate ov
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Principles of Auditing and Other Assurance Services
Authors: Ray Whittington, Kurt Pany
19th edition
978-0077804770, 78025613, 77804775, 978-0078025617
