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A call center receives an average of 50 calls per hour. Answering each call takes average of 5 minutes and there are 7 workers answering
A call center receives an average of 50 calls per hour. Answering each call takes average of 5 minutes and there are 7 workers answering calls. Both call arrivals as well as service times fluctuate ov
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Project Management The Managerial Process
Authors: Erik W. Larson, Clifford F. Gray
7th edition
1260547272, 1259666093, 9781260547276, 978-1259666094
