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A call centre has a total of 12 telephone lines coming into its customer service department, which is staffed by 5 customer service representatives. On
A call centre has a total of 12 telephone lines coming into its customer service department, which is staffed by 5 customer service representatives. On average, 2 potential customers call every minute
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Managing Supply Chain And Operations An Integrative Approach
Authors: S. Thomas Foster, Scott E. Sampson, Cynthia Wallin, Scott W. Webb
2nd Edition
978-0134739830, 0134739833
