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A call centre has a total of 12 telephone lines coming into the customer service department which is staffed by 6 customer service representatives. On
A call centre has a total of 12 telephone lines coming into the customer service department which is staffed by 6 customer service representatives. On average, 2 potential customers call every minute
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Managing Business Process Flows Principles of Operations Management
Authors: Ravi Anupindi, Sunil Chopra, Sudhakar Deshmukh, Jan Van Mieg
3rd edition
136036376, 978-0136036371
