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A call service agent spends an average of 1.8 minutes per customer in a call center. Service times have an exponential distribution, and customer arrivals
A call service agent spends an average of 1.8 minutes per customer in a call center. Service times have an exponential distribution, and customer arrivals are Poisson distributed, with an anticipated
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Dynamic Business Law
Authors: Nancy Kubasek, M. Neil Browne, Daniel Herron, Lucien Dhooge, Linda Barkacs
6th Edition
9781260733976
