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A call service agent spends an average of 6.1 minutes per customer in a call center. Service times have an exponential distribution, and customer arrivals
A call service agent spends an average of 6.1 minutes per customer in a call center. Service times have an exponential distribution, and customer arrivals are Poisson distributed, with an anticipated
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Operations Management Sustainability and Supply Chain Management
Authors: Jay Heizer, Barry Render, Chuck Munson
12th edition
978-0134163512, 134163516, 134130421, 978-0134130422
