Question
A car dealership located on the outskirts of a large subdivision surveyed200 of its regular customers in order to compare the level of customer satisfaction
A car dealership located on the outskirts of a large subdivision surveyed200 of its regular customers in order to compare the level of customer satisfaction of its urban customers with that of its rural customers. The survey responses are summarized in the two-way classification table below.
| Very satisfied (VS) | Satisfied (S) | Not satisfied (NS) | |
|---|---|---|---|
| Rural (R) | 10 | 35 | 65 |
| Urban (U) | 60 | 25 | 5 |
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Calculus
Authors: Jon Rogawski, Colin Adams, Robert Franzosa
4th Edition
1319055842, 9781319055844
