A catalogue order-filling process at Business Staples for personalized printed products for staff members can be described as follows:

Phone orders are taken over a 8-hour period each day.

Orders are collected from each person at the end of the day and checked for errors by the Supervisor of the phone department, usually the following morning.

The Supervisor does not send each one-day batch of orders to the data processing department until after 2:00 p.m.

In the next stepdata processingorders are invoiced in the one-day batches. Then they are printed and matched back to the original orders.

At this point, if the order is from a new customer, it is sent to the person who did the customer verification and set up of new customer accounts.

This process must be completed before the order can be invoiced. The next steporder verification and proofreadingoccurs after invoicing is completed.

The orders, with invoices attached, are given to a person who verifies that all required information is present and correct to permit setting. If the verifier has any questions, they are checked by computer or by calling the customer.

Finally, the completed orders are sent to the typesetting department of the Business Staples print desk.

Question 6 options:

1. Describe the process design of this case scenario 2. Who are the stakeholders involved and explain their role. 3. Assuming you are the Business Operations Manager or the Consultant explain how you will go about operational apect and the catalogue order filling processes and procedures? 4. What are your observation and improvement and actions to be taken? 5. Explain the flow chart process and prduct Layouts 6. Assess the impact of product/service design