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A cell phone company is trying to improve customer service through a reduction in billing errors. The billing department monitors its billing process by taking
A cell phone company is trying to improve customer service through a reduction in billing errors. The billing department monitors its billing process by taking daily samples of 150 customer bills for 8 days and checking their accuracy. The sample results are shown below. Construct a control chart to help the phone company monitor the fraction of bills with error. Plot samples 1, 2, 3 on the chart.
Sample | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 |
Number of bills that had an error | 8 | 12 | 6 | 5 | 12 | 8 | 11 | 4 |
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