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A cell phone company is trying to improve customer service through a reduction in billing errors. The billing department monitors its billing process by taking

A cell phone company is trying to improve customer service through a reduction in billing errors. The billing department monitors its billing process by taking daily samples of 150 customer bills for 8 days and checking their accuracy. The sample results are shown below. Construct a control chart to help the phone company monitor the fraction of bills with error. Plot samples 1, 2, 3 on the chart.

Sample

1 2 3 4 5 6 7 8
Number of bills that had an error 8 12 6 5 12 8 11 4

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