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A chatbot is a computer program designed to interact with people. It is capable of simulating seamless conversations with customers and typically exists on channels

A chatbot is a computer program designed to interact with people. It is capable of simulating seamless conversations with customers and typically exists on channels like Facebook Messenger, Siri, and WeChat.

Suppose you are designing a chatbot for a call center. Describe the main activities in the analysis and design. Make assumptions where required and draw diagrams to support your answer.

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