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A client has made a complaint that your organisation does not stick to the times made for contact visits. They are told they are often
A client has made a complaint that your organisation does not stick to the times made for contact visits. They are told they are often kept waiting for half an hour before getting to see their child. The worker, to whom the complaint is made, is quite new to the organisation and is very stressed about how to handle it. How would you advise the worker to respond to the complaint in a way that will reduce their stress and neutralise the situation? Provide at least seven examples
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