A client of Park Street's expected a delivery of samples for an event on Friday evening. The order was setup correctly by Park Street, however the vendor that was hired to pick up and deliver the goods lost the order and the samples were never delivered. On Monday morning, you hear of the missed delivery. You receive the below email from your client. How are you going to respond and what actions are you going to take? Client Relationship Manager, You told me that my product would be delivered on Friday and nothing showed up. We sent you everything that you needed and you confirmed. This cost us money, anticipated exposure for the brand, and lack of confidence with future buyers. It was also personally embarrassing to host an event with no product. How are you going to remedy this?