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A client services leadership team meets to discuss which new software they will use, and they quickly arrive at a decision. Woong, a member of
A client services leadership team meets to discuss which new software they will use, and they quickly arrive at a decision. Woong, a member of the team, brings up alternate ideas during the discussion, but the rest of the team explains away his suggestions. What warning sign of groupthink is the team demonstrating?
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illusion of invulnerability
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General Managers In Action Policies And Strategies
Authors: Francis Joseph Aguilar
2nd Edition
0195073673, 978-0195073676
