A clinic CEO is looking for options on how to expand their clinic hours from 12 hours 5 days a week to 24 hours 7 days a week. Their clinic has seven working clerical staff performing release of information and registration jobs. One of the identified options of the CEO is to put or implement client self-registration kiosks available 24/7.

What to do:

Considering the clerical staff's viewpoints:

Identify and thoroughly explain 10 driving forces.

Identify and thoroughly explain 10 restraining forces.

Note: "Cost" not a driving or restraining force.