A clinical social worker from a hospital's psychiatric services outreach program makes home visits to clients to better understand how they are doing and to identify needed support services. On one such visit, she is stabbed repeatedly by a client who has a diagnosis of a psychotic disorder but no known history of violence. In the aftermath, the hospital decides to review it's employee safety policies, procedures and trainings. Suppose you are the head of the hospital's safety program. You have been asked to identify what issue should be addressed first. How do you respond?