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A colleague who has been reprimanded by the boss might want to share his feelings with you. You listen empathetically, then objectively explain the possible

A colleague who has been reprimanded by the boss might want to share his feelings with you. You listen empathetically, then objectively explain the possible reasons for the boss's anger and advise your colleague on how to avoid this in the future. And you do all this without upsetting or offending your colleague. This is a classic example of using .
A. physical coercion
B. emotional intelligence
C. self-efficacy
D. psychiatric evaluation
E. locus of control
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