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A company call center has 5 operators and provides sales and service to a large base of customers. Calls arrive 2 minutes apart on average

A company call center has 5 operators and provides sales and service to a large base of customers. Calls arrive 2 minutes apart on average and these times are exponentially distributed. A typical call takes 9 minutes on average with a standard deviation of 3 minutes. What is the expected throughput time for a customer calling into the center

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