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A company call center has 5 operators and provides sales and service to a large base of customers. Calls arrive 2 minutes apart on
A company call center has 5 operators and provides sales and service to a large base of customers. Calls arrive 2 minutes apart on average and these times are exponentially distributed. A typical call takes 9 minutes on average with a standard deviation of 3 minutes. What is the expected number of calls waiting at any given time?
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Practical Management Science
Authors: Wayne L. Winston, Christian Albright
5th Edition
1305631540, 1305631544, 1305250907, 978-1305250901
